Terms of use

1. Introduction

1.1 Overview Welcome to CSK Hospitality, by accessing and using this website (www.cskhospitality.com.ng), you are agreeing to comply with and be bound by these Terms of Use, along with our Privacy Policy and any other policies referenced herein. CSK Hospitality is committed to providing you with exceptional services, whether you’re planning an event, booking accommodation, or enjoying other services related to hospitality. Please read these terms carefully to understand your rights and responsibilities as a user of our website.

1.2 Acceptance of Terms By accessing, browsing, or otherwise using the CSK Hospitality website, you agree to the terms and conditions outlined in this document. These Terms of Use constitute a legally binding agreement between you and CSK Hospitality. If you do not agree with any of these terms, please do not use the website or our services.

Additionally, by continuing to use our services, you acknowledge and consent to our Privacy Policy and any other policies that govern the use of the website, as they may be updated from time to time. It is your responsibility to periodically review these terms to stay informed of any changes.

1.3 Changes to Terms CSK Hospitality reserves the right to update, modify, or change these Terms of Use at any time without prior notice. Any changes will take effect immediately upon posting to this page, and your continued use of the website after any such changes will constitute your acceptance of those modifications. We encourage you to regularly review this page for any updates.

In the event that significant changes are made, such as changes to the type of services offered or substantial alterations to the way user data is handled, we will provide an announcement or notification on the website or via email to keep you informed.

1.4 Geographic Scope The website and its services are intended for users located within Nigeria, but are accessible globally. If you are accessing the website from outside Nigeria, you acknowledge and agree that you are doing so at your own risk and responsibility. You are responsible for complying with local laws and regulations in your jurisdiction regarding the use of online services. CSK Hospitality makes no claims that the website or services are appropriate or available in locations outside Nigeria.

1.5 No Commercial Use The CSK Hospitality website and its services are intended for personal, non-commercial use only. You may not use our website for commercial purposes without obtaining prior written consent from CSK Hospitality. Any unauthorized use of the website for commercial purposes, such as reselling our services or exploiting our content, is prohibited.

1.6 Language and Communication All communications, including terms, notices, and updates, between CSK Hospitality and users are primarily conducted in English. By using the website, you agree to receive communications, updates, and notifications in English or any other language CSK Hospitality may use.

2. Definitions

In order to ensure clarity and a common understanding of the terms used in these Terms of Use, the following definitions are provided:

2.1 “User”

A “User” refers to any individual or entity that accesses, browses, or uses the CSK Hospitality website or services, whether or not they register for an account. This includes:

  • Visitors who browse the website without creating an account or making a purchase.
  • Registered Users who create an account, subscribe to services, or engage in any commercial activity on the site.
  • Guests who use specific services provided by CSK Hospitality, such as booking a hotel room or event space, without registering an account.

By using the website, a User agrees to comply with these Terms of Use and any additional policies governing the use of specific services.

2.2 “Services”

“Services” refers to the various offerings provided by CSK Hospitality through the website, including, but not limited to:

  • Hotel and accommodation bookings for individuals, groups, or businesses.
  • Event planning services such as conference, wedding, or corporate event coordination.
  • Travel and transportation services related to hospitality, including tours and local transportation.
  • Hospitality consultation services for businesses looking to improve their hospitality offerings.
  • Online reservation tools that allow users to make bookings directly through the website.

The term “Services” may also encompass any future offerings that CSK Hospitality may introduce on the website.

2.3 “Content”

“Content” refers to all the materials, information, and media available on or through the website, including but not limited to:

  • Text such as articles, descriptions, blogs, and promotional materials.
  • Images and Videos related to our services, facilities, and events.
  • Logos, graphics, and design elements that are part of the website’s branding.
  • User-generated content such as reviews, comments, and feedback provided by users.
  • Software code and other technical materials used to maintain and operate the website.

All Content on the CSK Hospitality website is protected by copyright, trademark, and other intellectual property laws, unless stated otherwise.

2.4 “Account”

An “Account” refers to the unique profile created by a User on the CSK Hospitality website. It allows Users to access additional features such as making reservations, tracking bookings, submitting feedback, and saving preferences. To create an account, Users must provide accurate and current information as requested during the registration process.

By creating an Account, Users agree to keep their login details confidential and notify CSK Hospitality of any unauthorized use of their account. Account holders may also be required to update their information periodically to maintain access to certain services.

2.5 “Booking”

A “Booking” refers to any reservation made by a User for services provided by CSK Hospitality, including accommodations, event spaces, or transportation services. Once a Booking is confirmed, the User agrees to the specific terms and conditions associated with the booking, including payment, cancellation, and refund policies.

Bookings are subject to availability, and the terms governing each Booking may differ depending on the specific service being reserved. Users should carefully review these terms at the time of making the Booking.

2.6 “Payment Information”

“Payment Information” refers to the details provided by a User in order to complete a financial transaction on the website, such as credit or debit card numbers, bank account details, and billing addresses. CSK Hospitality takes the privacy and security of Payment Information seriously and will only use such data in accordance with our Privacy Policy.

By providing Payment Information, Users agree to the terms set forth by the payment processors and understand that CSK Hospitality is not responsible for any issues that may arise during payment processing.

2.7 “Third-Party Services”

“Third-Party Services” refers to services or products provided by entities or individuals other than CSK Hospitality. These may include external payment processors, third-party booking platforms, travel agencies, or any other service providers whose offerings are integrated with the CSK Hospitality website.

CSK Hospitality may link to or integrate with Third-Party Services to enhance the user experience, but we do not have control over the content, practices, or policies of these third parties. Users should review the terms and privacy policies of Third-Party Services before engaging with them.

2.8 “Cookies”

“Cookies” refer to small pieces of data that are stored on a User’s device when they visit the website. These cookies are used to enhance the User experience, such as remembering preferences or enabling secure login. By using the CSK Hospitality website, Users consent to the use of cookies in accordance with our Cookie Policy.

Users may choose to disable cookies through their browser settings, but this may impact the functionality of the website.

2.9 “Intellectual Property”

“Intellectual Property” refers to all copyrights, trademarks, service marks, patents, trade secrets, and other proprietary rights owned by CSK Hospitality or its licensors. This includes:

  • All content, images, videos, designs, and materials published on the website.
  • The brand name “CSK Hospitality,” logos, and any related trademarks.

Users are granted a limited, non-exclusive, non-transferable license to access and use the website for personal use, but any reproduction, modification, or distribution of our Intellectual Property is prohibited without prior written consent.

3. User Obligations

As a User of CSK Hospitality’s website and services, you agree to comply with the following obligations and guidelines. These obligations are designed to protect the interests of both the Users and CSK Hospitality, ensuring that our services are used responsibly and ethically.

3.1 Eligibility

To use the services provided by CSK Hospitality, you must meet certain eligibility criteria. By accessing or using the website, you represent and warrant that:

  • You are at least 18 years old or have reached the age of majority in your country of residence.
  • You have the legal capacity to form a binding contract with CSK Hospitality under Nigerian law and the laws of your jurisdiction.
  • If you are using the services on behalf of a company or other entity, you have the authority to bind that entity to these Terms of Use.

If you do not meet these eligibility requirements, you are prohibited from using our services, and we reserve the right to terminate or suspend your access at any time.

3.2 Account Registration

Certain services on the CSK Hospitality website may require you to create an account. To register for an account, you must provide accurate, complete, and current information. The following are your obligations regarding account registration:

  • Accurate Information: You must provide valid and truthful information during the registration process, including but not limited to your name, email address, and payment information.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials, such as your username and password. You agree to immediately notify CSK Hospitality of any unauthorized use of your account or any other security breaches.
  • Personal Use: Your account is for personal use only. You are prohibited from transferring your account to any third party or sharing it with others without prior written consent from CSK Hospitality.

You acknowledge that you are fully responsible for all activities that occur under your account, whether or not you authorized them.

3.3 Acceptable Use

As a User of CSK Hospitality’s website and services, you are required to follow certain guidelines for acceptable behavior. You agree not to engage in any of the following activities:

  • Illegal Activity: You must not use the website for any illegal or unlawful purposes, including violating Nigerian laws or any applicable international laws.
  • Fraudulent Activity: You are prohibited from engaging in any fraudulent activity, such as providing false information, making unauthorized transactions, or misrepresenting your identity.
  • Disruptive Behavior: You must not attempt to disrupt or interfere with the functionality of the website, servers, or networks connected to the website. This includes engaging in actions such as hacking, spreading malware, or attempting to bypass security measures.
  • Harassment or Abuse: You must not use the website to harass, defame, threaten, or otherwise harm other users or individuals, whether through direct communication or public content.
  • Spamming or Scamming: You must not engage in spamming, phishing, or any other form of misleading or deceptive marketing tactics on the website.

Failure to comply with these guidelines may result in suspension or termination of your account and possible legal action, depending on the severity of the violation.

3.4 Accuracy of Information

You are responsible for ensuring that any information you provide to CSK Hospitality, including but not limited to personal details, booking information, and payment details, is accurate, complete, and up-to-date. Inaccurate, incomplete, or outdated information can result in:

  • Service Disruptions: Mistakes in bookings, event planning, or service delivery due to incorrect data.
  • Legal Implications: Potential breaches of contract or other legal issues arising from providing false or misleading information.

You agree to update your account and personal information as necessary to ensure it remains accurate and current. This includes updating any changes to your contact details, payment methods, or other relevant information.

3.5 Compliance with Laws and Regulations

As a user of CSK Hospitality’s services, you agree to comply with all applicable laws, rules, and regulations in Nigeria and your country of residence, as well as any international laws that may apply. This includes, but is not limited to:

  • Data Protection Laws: Adhering to data protection laws governing the collection and use of personal data, as outlined in CSK Hospitality’s Privacy Policy.
  • Consumer Protection Laws: Complying with Nigerian consumer protection laws and regulations relating to hospitality services, cancellations, refunds, and contracts.
  • Tax Compliance: Ensuring that any taxes or fees associated with the use of CSK Hospitality’s services are paid in accordance with applicable laws.

You agree that you are solely responsible for ensuring that your use of the website and services complies with any legal or regulatory requirements in your jurisdiction.

3.6 Prohibition on Unauthorized Use

You are prohibited from engaging in the following activities, which would be considered unauthorized use of the website:

  • Accessing or using the website in a manner that exceeds your access rights. This includes unauthorized access to areas of the website not meant for public use, or attempting to modify, alter, or destroy the content or services provided by CSK Hospitality.
  • Using the website for any competitive or commercial purposes without the express written consent of CSK Hospitality. This includes copying, reproducing, or distributing content or services provided by CSK Hospitality for purposes other than personal use.

Violating this provision will result in termination of access to the website, and legal action may be taken if necessary.

3.7 User Feedback and Reviews

If the website allows you to submit reviews, comments, or feedback on services provided by CSK Hospitality, you agree to the following:

  • Honesty and Accuracy: You must provide honest and accurate feedback based on your actual experience with the service.
  • Appropriate Content: You agree not to submit offensive, defamatory, or discriminatory content. All feedback must comply with the Acceptable Use guidelines mentioned above.
  • Ownership of Content: By submitting feedback or reviews, you grant CSK Hospitality the right to use, display, or modify that content in relation to our website, marketing materials, and other business activities.

You acknowledge that any content you provide is your responsibility, and CSK Hospitality is not liable for any harm or legal consequences arising from your submissions.

4. Booking and Payment Terms

This section outlines the terms and conditions related to bookings made through the CSK Hospitality website, as well as the payment procedures that apply to the services we provide. By making a booking or engaging in any financial transactions on our website, you agree to adhere to these terms and the associated policies.

4.1 Booking Process

When making a Booking with CSK Hospitality, whether for accommodation, event planning, or other services, the following process applies:

  • Availability: Bookings are subject to the availability of the service (e.g., hotel rooms, event spaces, etc.). CSK Hospitality does not guarantee availability until the booking has been confirmed.
  • Booking Details: You must provide accurate and complete information when making a booking, including your name, contact details, number of guests (for accommodation or events), and any special requirements (e.g., dietary preferences, room configurations, etc.). CSK Hospitality relies on this information to fulfill your booking request accurately.
  • Confirmation: Once a booking request is submitted, CSK Hospitality will send a confirmation email or notification to the User to acknowledge the booking. The booking is only confirmed once you have received such confirmation and any required payment has been processed (if applicable).
  • Booking Modifications: If you need to modify or amend your booking, you may do so by contacting CSK Hospitality’s customer service team, subject to availability and any applicable modification fees. Depending on the service, certain modifications may not be possible or may incur additional charges.
  • Cancellations: You may cancel a booking by following the cancellation process outlined on the website or in the confirmation email. Cancellation policies vary depending on the service (accommodation, events, etc.) and are subject to the specific terms of the service booked. CSK Hospitality will apply cancellation fees as per the service agreement, and some bookings may be non-refundable.

By making a booking, you accept these terms and agree to comply with any specific conditions outlined at the time of the booking.

4.2 Payment Terms

The payment terms outlined here apply to all services provided by CSK Hospitality that require financial transactions, including hotel bookings, event reservations, and any other paid services. The following payment guidelines apply:

  • Pricing: All prices listed on the website are in Nigerian Naira (NGN) unless otherwise specified. Prices are subject to change without prior notice but will remain fixed for confirmed bookings. CSK Hospitality reserves the right to update pricing at any time. Taxes and additional fees (e.g., service charges, VAT) may apply, and these will be communicated during the booking process.
  • Payment Methods: CSK Hospitality accepts various forms of payment for services, including:
    • Credit and Debit Cards: Payments can be made using widely accepted cards such as Visa, MasterCard, or other Nigerian and international cards.
    • Bank Transfers: In some cases, bank transfers may be accepted as a form of payment for certain services.
    • Mobile Payments: We also support payments via mobile wallet services, depending on the availability of such services in Nigeria.
    • Cash Payments: For specific bookings (such as event planning services), cash payments may be accepted at the time of service delivery, but this should be confirmed with customer service.
  • Payment Authorization: You authorize CSK Hospitality to charge the payment method provided during the booking process for the full amount due. For online payments, the transaction will be processed through a secure third-party payment gateway. By providing your payment details, you confirm that the information is accurate and valid, and that you are authorized to make payments using the chosen method.
  • Pre-Payment and Deposits: For certain services (e.g., hotel bookings, event reservations), CSK Hospitality may require a deposit or full pre-payment to confirm the booking. This amount will be clearly communicated during the booking process and reflected in your booking confirmation.
  • Refunds: Refunds will be processed in accordance with the applicable cancellation policy. If a refund is issued, it will be returned via the same payment method used during the booking. CSK Hospitality will not be responsible for any delays in processing refunds due to bank processing times or third-party payment services.

4.3 Late Payments and Non-Payment

If payment is not made in full by the due date for a confirmed booking, CSK Hospitality reserves the right to:

  • Cancel the booking: If payment is not received within the specified period, we may cancel your booking without notice, and any advance payment made may be forfeited.
  • Charge Interest: Late payments may incur interest charges, subject to applicable Nigerian laws. You will be notified of any interest fees before the charge is applied.
  • Suspend Services: CSK Hospitality reserves the right to suspend or refuse further services until full payment is received for any outstanding balances.

4.4 Taxes and Fees

  • Applicable Taxes: Prices for all services provided by CSK Hospitality include applicable Nigerian taxes, such as Value Added Tax (VAT) and other statutory levies. The final price, including all taxes and applicable fees, will be displayed during the booking process before confirmation.
  • Additional Fees: CSK Hospitality may charge additional fees based on the services you book. For example, certain premium services, special requests, or extended stays may incur extra charges, which will be disclosed prior to confirming the booking.

4.5 Payment Security

CSK Hospitality takes the security of your payment details seriously. We employ industry-standard encryption and security protocols to ensure that your payment information is transmitted securely. However, you acknowledge that no online system is entirely free from risk, and CSK Hospitality cannot guarantee absolute security. We advise you to ensure that your personal devices and network are secure when making payments.

4.6 Billing Information Accuracy

It is your responsibility to ensure that the billing information provided during the payment process is accurate and up to date. CSK Hospitality will not be held liable for delays or issues resulting from incorrect billing information.

4.7 Currency and Exchange Rates

All payments for services provided by CSK Hospitality are primarily conducted in Nigerian Naira (NGN). If you are making payments from outside Nigeria, currency conversion charges and exchange rate fluctuations may apply. CSK Hospitality is not responsible for any discrepancies in currency exchange rates or additional charges imposed by your payment provider.

Certainly! Here is a detailed write-up for Section 5: Cancellation and Refund Policy of your Terms of Use, considering that CSK Hospitality is based in Nigeria:

5. Cancellation and Refund Policy

This section outlines the conditions under which you may cancel a booking and request a refund, as well as the circumstances under which CSK Hospitality may cancel or refuse a booking. It is important that you carefully read and understand this policy before making a booking or payment for any of our services.

5.1 User-Initiated Cancellations

If you wish to cancel your booking or reservation, the following terms apply:

  • Cancellation Window:
    • Cancellations must be made within the specified cancellation period as outlined in your booking confirmation. This period may vary depending on the service (e.g., accommodation, events, etc.). Typically, the cancellation window ranges from 24 to 72 hours before the service begins, but this will be clearly stated during the booking process.
    • If you cancel after the specified period, you may be charged a cancellation fee, which will be communicated to you at the time of booking.
  • Cancellation Fees:
    • Accommodation Bookings: If you cancel a hotel booking after the cancellation window has passed, you may incur a fee, typically a percentage of the total booking amount. For example, cancellations made within 24 hours of check-in may be subject to a 50% cancellation fee, while no-shows (failure to show up for a booked service without prior cancellation) may incur a 100% charge.
    • Event Bookings: Cancellations for events, such as conferences, weddings, or other group services, may incur a non-refundable deposit and additional charges, depending on the proximity to the event date. A full refund may be granted if the cancellation occurs far enough in advance, while a partial refund or no refund may apply for cancellations made closer to the event date.
  • Method of Cancellation:
    • Cancellations should be made in writing or via email, using the contact details provided on the website or in your booking confirmation email. Ensure that you include your booking reference number, the date of cancellation, and any other relevant details to facilitate the process.
    • Cancellations over the phone may not be processed without written confirmation, so we encourage users to follow the formal cancellation procedure.
  • No Refund for Certain Services:
    • Some services, such as custom packages or special promotions, may have non-refundable terms. These terms will be clearly indicated during the booking process, and by confirming the booking, you agree to the non-refundable conditions for those specific services.

5.2 CSK Hospitality-Initiated Cancellations

In some cases, CSK Hospitality may need to cancel or modify a booking. The following outlines the conditions under which CSK Hospitality can cancel or refuse a booking:

  • Force Majeure: CSK Hospitality may cancel or reschedule a booking in the event of an unforeseen circumstance or force majeure, such as a natural disaster, war, pandemic, government-mandated lockdown, or other emergency situations beyond our control. In such cases, we will make reasonable efforts to notify you as soon as possible and offer an alternative date or a refund.
  • Overbooking or Operational Issues: If CSK Hospitality overbooks a service or experiences operational difficulties (e.g., maintenance issues, staffing shortages, etc.), we will work with you to find an alternative arrangement or provide a refund. In these cases, we will notify you promptly and provide options for rescheduling or receiving a refund.
  • Refunds for CSK Hospitality-Initiated Cancellations:
    • If CSK Hospitality cancels your booking for reasons such as force majeure, overbooking, or operational issues, we will offer you a full refund. The refund will be processed through the same payment method you used for booking, and we will notify you of the refund timeline.
    • In some cases, instead of a refund, we may offer you a voucher for use on future bookings, subject to your agreement.

5.3 Refund Process

If you are eligible for a refund based on a cancellation or other circumstances, the following refund terms apply:

  • Refund Timeframe:
    • Refunds for cancellations or changes will typically be processed within 7 to 14 business days from the date of cancellation. Please note that processing times may vary depending on your payment method and financial institution. Refunds for payments made via bank transfer may take longer due to inter-bank processes.
    • In the case of online payments (e.g., credit/debit card), refunds will be issued to the original payment method used during the booking. CSK Hospitality is not responsible for any delays caused by third-party payment processors.
  • Partial Refunds:
    • If a cancellation occurs after the booking has been partially completed (e.g., services have been partially rendered or the cancellation is made outside the allowable cancellation period), a partial refund may be issued. The refund amount will be based on the amount of the service already rendered and the terms of the booking agreement.
  • Refund Methods:
    • Credit/Debit Card: Refunds will be credited back to the same card used for the original payment.
    • Bank Transfer: For payments made via bank transfer, refunds will be issued via the same method, and users may be required to provide bank details to facilitate the refund.
    • Mobile Payment: Refunds for payments made through mobile wallets or other electronic payment systems will be returned via the same system, subject to the policies of the payment provider.
  • Non-Refundable Items:
    • Certain fees and services may not be refundable, including but not limited to administration fees, booking fees, and non-refundable deposits. These conditions will be clearly stated during the booking process.

5.4 No-Show Policy

A no-show occurs when a user fails to show up for a booking without prior cancellation. CSK Hospitality’s policy on no-shows is as follows:

  • Accommodation Bookings:
    • If a guest does not show up on the scheduled date without informing CSK Hospitality in advance, a no-show fee may be charged. This fee could be the full amount of the booking, depending on the terms specified during the booking.
  • Event Bookings:
    • For events, if a user fails to attend or inform us of their absence in advance, no refunds will be provided. The amount paid for the booking will be forfeited.

5.5 Special Circumstances for Refunds

  • Health or Personal Emergencies:
    • In some cases, CSK Hospitality may consider requests for special circumstances refunds (such as a medical emergency or family tragedy). You may be required to provide supporting documentation (e.g., a doctor’s note, hospital report, etc.) to request a refund under these circumstances.
  • Refund Eligibility for Special Promotions:
    • Certain special offers, promotions, or discounted rates may not be subject to standard cancellation and refund policies. For instance, deeply discounted promotional bookings may have stricter refund policies, which will be specified at the time of booking.

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